1. User Agreement

This User Agreement (“Agreement”) serves as a reference guide to provide the Customer (“You”) with a concise and comprehensive understanding of the policies and procedures for purchasing precious metals with Silver & Gold, via D’Exchange Pte Ltd via the website. Before placing an order to purchase from D’Exchange Pte Ltd, you first must create an online account. You must then read and accept all of the terms and conditions set forth in this Agreement, including, without limitation, the terms and conditions provided.

D’Exchange Pte Ltd reserves the right to amend this User Agreement from time to time. The User Agreement deems to take effect once it is updated on the website. This would give all users of the website sufficient time to get acquainted with the new agreement.

That’s all for now folks. We will continue to update our clients and partners periodically with any new additional measures we take here. As always, let’s stay safe and help each other during this period of time. Community defense, not individual defense!

Important Links:
1. https://www.moh.gov.sg/2019-ncov-wuhan
2. https://maskgowhere.sg/

Open Source Project for Global Coronavirus

2. Price Confirmations and Binding Agreement

After you have made an order, a detailed order confirmation e-mail will be sent to you from D’Exchange Pte Ltd within one business day (‘Order Confirmation’). The receipt of an Order Confirmation from D’Exchange Pte Ltd means that you have entered into a binding agreement to purchase bullion at the specified price. The price at which your order is submitted is being referred to as the locked-in price. To prevent any confusion, proof of sending the email is evidence of receipt, unless a delivery failure notification is received by D’Exchange Pte Ltd within 24 hours of sending the Order Confirmation.

D’Exchange Pte Ltd reserves the right to refuse or cancel any order in the event that D’Exchange Pte Ltd is unable for whatsoever reason to procure any or adequate bullion to satisfy your order, or if customer payment is not received within the Payment Timeframe specified, or when the confirmed price is incorrect, whether due to computer-related problems or otherwise, pricing error or sudden movements in the precious metals market or export/import restriction. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to D’Exchange Pte Ltd regardless of payment method and price confirmation.

3. Payment

All sales are final.  They are not cancellable, refundable, or returnable.  A 10% Deposit stipulated is required to secure the lock-in price as Order Request, subject to Order Confirmation by D’Exchange Pte Ltd, at its full discretion. The full amount of the order must be paid upon Order Confirmation issued.  However, if your payment is not received within 30 minutes of the Order Confirmation, D’Exchange Pte Ltd will have the option to cancel your order and the customer will be subjected to a market loss policy and an admin fee of $50 and forfeiture of 10% Deposit ensue.

4. Payment Options & Trading Hours

D'exchange Pte Ltd only accepts on-line orders from 9.30am to 5.00pm Mon to Fri (except Public Holidays and Dates as and when specified)

D’Exchange Pte Ltd accepts payments by:
i.) Paynow or Bank Transfer payable to D’Exchange Pte Ltd 

Note: For cheque payments and international wire or wire transfer, please allow at least 3 working days before the credit will show up in our account

OCBC SGD Current Account
Bank Name: Oversea- Chinese Bank Corporation Limited
Name of Branch: Toa Payoh Central
Bank code: 7375
Branch code: 526
Bank Swift code: OCBCSGSG
Account Number: 526-436-407-001
Account Name: D’Exchange Pte Ltd Pte Ltd
All sales are final.  They are not cancellable, refundable, or returnable. In an event of a cancellation, the customer will be subjected to a market loss policy and an admin fee of $50, and a 10% Deposit.